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Service concept

 

Technical training                                                                 
 

Our company will train the users based on the manual, system use guide and maintenance guide. The training include system use, system maintenance and equipment protection.


After-sales services modes
A.Phone service
 

Lesan After-sales Services Department provides customers with 24 –hour- phone service. When you contact us, please let us know the following information:


1.Your name and phone number
2.Order number
3.Detailed fault information (If the fault could be presented by pictures, please take pictures and send them to us as possible as you can)

 

Our after-sales service engineers will offer technical support and guidance based on your description.


B.Real-time communication service
 

Lesan after-sales service engineers could provide customer services through TM & E-mail & MSN, for example, sending the video files of software operation & graphic card setup by TM to show how to operate.


C.Remote control service
 

Lesan can operate the customer’s computer remotely via Internet, install and set up software for customers, and to dispose of the technical fault of LED lighting system software.


D.Post Service
 

Under warranty, customers could send the defective components back to Lesan , we will repair them and return to you as soon as we can. Please refer to the time chart of our response to some main components fault.


E.On-site service
 

We will send engineer to offer on-site service with your assistance upon your requirement.


The scope of after-sales services
 

Lesan after-sales services are mainly related to the failures as below: hardware failure, connector failure, and control system failure, control software failure, the failure of accessories provided by Lesan. The services under warranty are divided into the paid services and the free services, please refer to the following table:


Free services under warranty
1.Failures of module, power supply
2.Control system failures provided by Lesan
3.Failures of control software provided by Lesan

Paid service under warranty
1.Failures not caused by Lesan’s construction(such as, structure decoration etc).
2.Failures caused by incorrect operation .
3.Failures caused by natural disaster.

 

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Address: No. third, No. 129, No.1 Industrial Zone, Li Songlang community, Gongming office, Guangming District, Shenzhen
Switchboard: 0755-27124933 Fax: 0755-27124811 E-mail::david@chousen.cn; Guangdong ICP, number 11097488